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Slack Enterprise Grid

March 10, 2020, 9:03 am
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Slack Enterprise Grid is a messaging and collaboration tool for teams, groups, and individuals. Members of a workspace in Slack can direct message individuals or create conversation channels for topics, projects, and groups.

Available To 
Students, Faculty, Staff, Affiliates

Benefits and key features

  • Send messages and share files in your team and personal channels.
  • Start a voice or video call with any other members of your workspace directly within Slack. Share your screen to show your teammates exactly what you see on your computer.
  • Search conversation history in Slack to find relevant messages, files, channels, and people.
  • Learn more

Getting started

Email, Calendar, & Collaboration
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Search

Zoom

March 10, 2020, 9:06 am
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Zoom is a video communication tool for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Available To 
Students, Faculty, Staff, Affiliates

Benefits and key features

  • Send messages and share files in your team and personal channels
  • Start a voice or video call with any other members of your workspace directly within Zoom. Share your screen to show your teammates exactly what you see on your computer.
  • Search conversation history in Zoom to find relevant messages, files, channels, and people
  • Learn more

Getting started

Email, Calendar, & Collaboration
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Prisma Access Virtual Private Network (VPN)

March 27, 2020, 10:49 am
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The Prisma Access VPN provides a secure connection between your computing device and the cloud VPN gateway using the GlobalProtect VPN client, helping provide a level of privacy and security for your computing activities as well as the ability to access protected resources on MITnet that are only accessible from devices on MITnet.

Available To 
Students, Faculty, Staff, Affiliates

Benefits and key features

  • Privacy and security for your computing activities
  • Automatic discovery of optimal gateway

Requirements

Getting started

Network & Wireless
Security
Web, Data, & Servers
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Service Desk

June 16, 2020, 8:45 am
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The IT Service Desk provides the collective expertise of vendor-certified professional staff to assist the MIT community with all of its computing help needs.

Note: On-site walk-in service is unavailable during this public health emergency.

Available To 
Students, Faculty, Lecturers, Instructors, Staff, Affiliates

Benefits and key features

  • 24x7 IT support by phone or by email
  • Help for systems and services that support MIT’s education, research, and administrative activities

Getting started

Online: Ask the Service Desk
Get help by email or phone, 24x7:
Email: servicedesk@mit.edu
Phone: 617-253-1101 (3-1101)
Note: On-site walk-in service is unavailable during this public health emergency.

Help
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Panopto

July 21, 2020, 5:48 am
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Panopto is an all-in-one secure video platform that allows you to record, live stream, host, share, and search videos.

Available To 
Students, Faculty, Staff, Affiliates

Benefits and key features

  • Supports viewing on nearly any internet-connected device
  • Recording, importing, editing, and captioning of video content
  • Unlimited video storage and viewing for authenticated MIT users
  • Integrated with MIT's Canvas learning management system and Zoom collaboration platform
  • Learn more

Requirements

Getting started

Educational Technology
Software & Business Apps
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Explain Everything Whiteboard

August 7, 2020, 7:55 am
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Explain Everything Whiteboard is licensed for use by MIT students, faculty, and staff on mobile devices and web browsers.

How to Obtain

Download and installation

  1. Download the free Explain Everything Whiteboard application from the Apple App Store (iOS) or from the Google Play store (Android) on your mobile device, or visit explaineverything.com to create an account using your computer.
  2. Sign up with your @mit.edu email to obtain your license. You will need to create a unique, strong password for this account. Do NOT use your MIT Kerberos password for your Explain Everything Account.
About this Version 

Explain Everything Whiteboard is a feature-rich digital whiteboard app for tablets and web browsers.

  • Draw, write, add images and video, annotate and animate content
  • Share your whiteboard presentation either on-site or at a distance
  • Collaborate in real time
  • Record and narrate as you work to create video for sharing
  • More information

Support

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Notability App

August 7, 2020, 8:17 am
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Notability is licensed for use by all MIT community members on Apple devices.

How to Obtain

Request a license to use Notability (MIT Touchstone login required):

Form requests will be processed within approximately one business day.

Note: If you are receiving an iPad from the Student iPad Loan Program, you do not need to request a license; use the Self Service app on your loaner iPad to access Notability and other MIT-provided apps.

About this Version 

Notability is a note-taking, annotation, and sketching app for Apple computers and mobile devices, enabling users to create and share notes that combine handwriting, typing, drawings, audio, and pictures.

  • Create multi-media notes
  • Write and sketch naturally
  • Record and playback audio
  • Share ideas in presentation mode
  • Automatic backup and iCloud sync

Support

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macOS Big Sur (11)

October 13, 2020, 6:33 am
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Licensing

macOS Big Sur is available from the Apple App Store for all to use.

Installation

Known issues

  • Kernel extensions have been deprecated and replaced with system extensions. Software using kernel extensions may no longer function appropriately without a new version of the software.
  • Apple has released the new M1 chip based on the ARM architecture. Most software will run in compatibility mode via Rosetta 2. Currently Windows virtualization including Boot Camp will not function on these devices. Learn more about the M1 chip and the Rosetta Translation Environment.
  • Testing has taken place on Intel based Macs only. M1 Macs have not been tested and functionality may be impacted. Please check back on this page for further updates.
Software / Site Issue
Adobe Flash Safari 14 does not support Adobe Flash.
Auristor AFS Auristor AFS has released version .201 which is Big Sur supported. Please download the latest version.
Cambridge Structural Database CSD will fail to install on macOS Big Sur.
Cisco Anyconnect Cisco AnyConnect has been deprecated at MIT. Please install GlobalProtect instead. Learn more.
CrashPlan CrashPlan does not currently support macOS Big Sur. Code42 expects a release in the next 60 days to provide support. In our testing backups and restores currently do work.
Crowdstrike Falcon Falcon 6.12 and higher support macOS Big Sur. You can download the latest version on the software grid.
LabVIEW LabVIEW will fail to install on macOS Big Sur.
Microsoft OfficeMicrosoft Office 16.44 provides support for macOS Big Sur as well as for M1 Macs.
Pharos Uniprint Big Sur no longer supports certain print drivers. Download the latest version from the software grid to bypass this issue.
SAPgui SAPgui may not authenticate properly using Ticket Viewer. Visit our Knowledge Base for a workaround.
Sophos Antivirus Sophos is not supported at this time. Sophos may disable itself upon install on macOS Big Sur. Follow these instructions in the Knowledge Base to avoid this scenario.
Spirion Spirion is currently unsupported and may not function appropriately. We will update the software grid when a new supported version is available.
SPSS SPSS 27.0.1.0 supports macOS Big Sur with some exceptions.
Tableau Tableau Reader will not install on M1 Macs until a new version is released.
VMware Fusion VMware Fusion for Mac version 12 and later fully supports macOS Big Sur. Note: The new M1 chips do not allow for x86 virtualization and Windows VMs will likely fail to run. Intel based Macs should continue to work.

 

About this Version 
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Prisma Access VPN Client

April 26, 2021, 8:35 am
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The Prisma Access VPN provides a secure connection between your computing device and the cloud VPN gateway using the GlobalProtect VPN client, helping provide added privacy and security for your computing activities as well as the ability to access protected resources on MITnet that are only accessible from devices on MITnet.

How To Obtain

Download and install the GlobalProtect remote access VPN client:

Using

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DocuSign

June 17, 2021, 9:32 am
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DocuSign is a cloud service that provides electronic signature technology for the signing of contracts and signed documents.

DocuSign lets you store all your documents in the cloud to track and provide an audit trail of signatures. Access hundreds of ready-to-use applications using a variety of document types, integrate with Dropbox and Google Drive, and connect via mobile using the DocuSign App.

How to obtain

Licensing

Panopto is licensed for use by MIT students, faculty, staff, and affiliates.

Accessing

DocuSign is Touchstone-enabled. Once you have set up your account, you will be able to log in using an MIT personal certificate or Kerberos username and password.

Access via: http://docusign.mit.edu.

Using

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Qualtrics

June 30, 2021, 8:08 am
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Qualtrics is an enterprise survey service available to the MIT community. It is used to conduct surveys, evaluations, and other data collection activities. Qualtrics supports the creation of both simple surveys and complicated survey workflows that are available to users via mobile-friendly format with multi-lingual options.

How to obtain

Licensing

Qualtrics is licensed for use by MIT students, faculty, staff, and affiliates. Use of the system is subject to the Qualtrics Rules of Use, Best Practices, and Limitations.

ACADEMIC LICENSE: Use of this service is restricted to academic or research purposes. This includes research sponsored by third parties and those provided in the Master Services Agreement. It explicitly excludes any use of Qualtrics for commercial use. MIT’s Qualtrics service may not be assigned to or used by any commercial entity or user.

Note: This license is restricted to current MIT faculty/staff/students evaluating other current MIT faculty/staff/students. It is not to be used to run projects funded by corporations doing their own internal/external reviews with the help of an MIT faculty member's account. Such projects would require a corporate license.

Accessing

Visit qualtrics.mit.edu to register for an account. You can then visit the Qualtrics at MIT website: mit.qualtrics.com.

Using

Qualtrics in the Knowledge Base

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Panopto

June 25, 2021, 8:57 am
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Panopto is an all-in-one secure video platform that allows you to record, live stream, host, share, and search videos. It integrates with MIT's Canvas learning management system and Zoom collaboration platforms and provides video storage and viewing for authenticated MIT users. Learn more.

How to obtain

Licensing

Panopto is licensed for use by MIT students, faculty, staff, and affiliates.

Accessing

  • Login via MIT's Panopto portal; activating a Panopto account enables Zoom integration. A Touchstone account is required.
  • If you are enrolled in or teaching a subject using the Panopto integration, you may access Panopto-hosted content through MIT's Canvas learning management system.
    Note: There are currrently no hard video storage limits in place for MIT's Panopto instance.

Using

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Mobius

September 8, 2021, 5:03 am
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MIT Mobius helps MIT users navigate the vast array of resources used to ‘make’ or measure available on campus. Mobius also enables facility/equipment managers to manage their spaces, equipment, and user training.

Learn more about MIT Project Manus and the Mobius application.

How to Obtain

Go to the MIT Mobius web app: mitmobius.mit.edu (MIT Touchstone required)

Note: Mobius is now a responsive web app that you can use from your web browser after logging in with MIT Touchstone. No installation is required. The old iOS and Android mobile apps have been discontinued.

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macOS Monterey (12)

October 22, 2021, 8:04 am
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macOS is Apple's operating system that is included with Macintosh computer systems. Learn more.

How to obtain

Licensing

  • macOS Monterey is available from the Apple App Store for all to use.

Installation

Using

About this Version 

Known issues

  • There are no known MIT-specific OS issues at this time.
Software / Site Issue
Auristor AFS Auristor AFS 2021.05-9 officially supports macOS Monterey.
Code42 Code42 7.8.1 officially supports macOS Monterey.
Crowdstrike Falcon Crowdstrike Falcon 6.31.14404 officially supports macOS Monterey.
LabVIEW LabVIEW may fail to install.
Maple Maple may fail to launch.
Microsoft Office Office does not yet officially support Monterey.
Sophos Central Sophos Central 10.2.2 officially supports macOS Monterey.
Spirion Spirion is currently unsupported and may not function appropriately. We will update the software grid when a new supported version is available.
VMware Fusion Fusion does not yet officially support Monterey and may fail to install.

 

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Zoom Conferencing

March 10, 2020, 9:06 am
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Zoom is a video communication tool for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Available To 
Students, Faculty, Staff, Affiliates

Benefits and key features

  • Send messages and share files in your team and personal channels
  • Start a voice or video call with any other members of your workspace directly within Zoom. Share your screen to show your teammates exactly what you see on your computer.
  • Search conversation history in Zoom to find relevant messages, files, channels, and people
  • By default, faculty and staff can host a Zoom meeting with up to 500 participants; students and affiliates can host a meeting with up to 300 participants.
  • Learn more

Getting started

Email, Calendar, & Collaboration
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Search

Cognos Analytics

April 19, 2022, 8:17 am
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Cognos is a web application used to query the MIT Data Warehouse for creating reports.

How to obtain

Licensing

Cognos is licensed for use by all MIT community members.

Accessing

Visit reports.mit.edu to create and access reports. Touchstone authentication is required.

Using

Cognos in the Knowledge Base

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Self-Service Accessories

April 20, 2022, 4:47 am
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IS&T provides IT accessories for instructors to use in MIT classrooms, as well as ethernet cables for staff and students, through a set of self-service vending machines in several convenient locations on campus.

These machines also provide KF94 face masks to any MIT community member who accesses campus via Covid Pass. 

These supplies are provided at no charge. Tap your digital MIT ID on your phone or your MIT ID card to the machine’s reader and select the item you need.

Available To 
Students, Faculty, Instructors, Staff, Affiliates

Benefits and key features

Available to faculty and instructors for the current semester:

  • HDMI Ultra/12 - 12' cable
  • HD 15pin plug to plug with audio 15' cable
  • USB-C to VGA multiport adapter
  • USB-C to Digital AC multiport adapter
  • Ultracompact 2.4GHz dual-channel wireless mic w/lavalier
  • Navigator Presentation remote control

Available to MIT staff and students:

  • 14’ Cat 6 ethernet cable - black
  • 14’ Cat 6 ethernet cable - white

Available to Covid Pass users:

  • KF94 face mask - medium
  • KF94 face mask - large

Individuals may obtain one mask every three days (no more than two per week). These high-quality KF94 masks can be worn for up to 40 hours of use, unless damaged or soiled. Other options for obtaining high quality masks include the following:

  • Departments, labs, and centers can order via MIT’s Covid Store
  • Students can pick up masks in living groups and residence halls
  • Community members can pick up a mask at the W20 test drop-off location
  • Or, you can obtain your own following CDC guidelines

Note: Product usage limits are in place to ensure sufficient availability for community members. If you find that you need more IT accessories than what is provided, contact the IS&T Service Desk.

If you have ideas for products that would be helpful to provide the MIT community via these machines, send your suggestions to lockers-support@mit.edu.

Requirements

MIT ID - digital ID on a mobile device using the MIT Atlas app, or physical MIT ID card

Getting started

  • IS&T’s self-service accessory machines can be found in the following locations:
    • Building 4, 1st floor (Infinite Corridor crossing)
    • Building 4, 1st floor (Bldg 2 crossing)
    • Building 7, 1st floor Lobby (near elevators)
    • Building 16, 1st floor Lobby (stairs to Main Group)
    • Building 32, 1st floor Stata Center
    • Building E17, 1st floor Atlas Center
    • Building E25, 1st floor Atrium (E23)
    • Building E52, 1st floor Main Corridor
    • Building W20, 1st floor Student Center 
  • Visit Self-Service Vending Machines in the Knowledge Base

Campus map showing machine locations

Educational Technology
Hardware
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Audiovisual (AV) for Courses

March 10, 2022, 10:07 am
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MIT Audiovisual Services has moved from the Division of Student Life and is now part of Information Systems and Technology.

IS&T provides audiovisual technicians for the operation of classroom AV systems and components to support MIT courses.

Available To 
Students, Faculty, Lecturers, Instructors, Staff, Affiliates

Benefits and key features

  • AV technicians are available to set up, operate, and break down AV equipment and install audiovisual systems on campus. Note: Technicians are not responsible for the setup, operation, or troubleshooting of third-party audiovisual equipment. 
  • Emergency support and assistance
  • AV equipment setup/deployment, e.g., microphone, projector, digital audio recording
  • Hybrid classroom support

Requirements

Technician labor services and equipment pricing are available with or without an MIT cost object.

Getting started

Request AV for courses (Touchstone authentication required)

Audiovisual
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Audiovisual (AV) for Events

March 14, 2022, 8:22 am
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MIT Audiovisual Services has moved from the Division of Student Life and is now part of Information Systems and Technology.

IS&T provides audiovisual technicians for the operation of AV systems and components for events on campus.

Available To 
Students, Faculty, Lecturers, Instructors, Staff, Affiliates

Benefits and key features

  • Technician services for special events: Technicians are available to set up, operate, and break down AV equipment and installed audiovisual systems on campus. Note: Technicians are not responsible for the setup, operation, or troubleshooting of third-party audiovisual equipment.
  • Equipment rental: Provide easy-to-use, portable audiovisual equipment for rent; provide instruction on rental equipment operation. 
  • Hybrid event support: Support domestic and international conferences on campus, whether they span multiple days, multiple locations, or both. 
  • Virtual event support (conferences, webinars, courses, meetings): Aid in the planning and production of virtual events including, but not limited to, rehearsal and practice sessions.

Requirements

Technician labor services and equipment pricing are available with or without an MIT cost object.

Getting started

Request AV support for events, including live, virtual, or hybrid events; equipment rentals; concerts; meetings; conferences:

Audiovisual
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MIT Atlas Mobile

September 8, 2021, 10:08 am
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MIT Atlas is the mobile companion to atlas.mit.edu and will be enhanced with additional features as we continue to develop, expand, and improve this app. Current features include:

  • Pass: Covid Pass
  • Mobile ID: Digital version of your MIT ID card, currently being piloted with selected groups
  • Travel: Register your travel details with MIT
  • Vaccine: Report your vaccination status
  • Spaces: Find and reserve "touchdown" spaces; application is not currently used
  • Tim Tickets: Invite visitors to safely access campus

How to Obtain

Using

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